Shipping

Shipping

Country	Service	Rate	Transit time (2)	Free shipping
United Kingdom	Standard shipping	£9.90	5-6 days	> £100
Jersey	Standard shipping	£9.90	6-8 days	> £100
Guernsey	Standard shipping	£9.90	6-8 days	> £100
Germany	Standard shipping	€4.90	3-4 days	> €100
Andorra	Standard shipping	€9.90	7-10 days	> €100
Australia	Standard shipping	$29 AUD	7-10 days	> $230 AUD
Austria	Standard shipping	€9.90	4-6 days	> €100
Belgium	Standard shipping	€9.90	4-6 days	> €100
Bulgaria	Standard shipping	€25.00	7-10 days	> €100
Spain	Standard shipping	€9.90	48 - 72 hours	> €100
Spain	FREE store pickup	FREE	1 day*	ALL ORDERS
Spain	Express Shipping	€16.00	2-3 days
Spain (Canarias)	Standard shipping	€9.90	14-20 days	> €100
South Korea	Standard shipping	€25.00	5-6 days	> €100
Croatia	Standard shipping	€9.90	14-20 days	> €100
Denmark	Standard shipping	70,00 DKK	3-4 days	> 900 DKK
Denmark	Express Shipping	200 DKK	2-3 days
Slovakia	Standard shipping	€25.00	14-20 days	> €100
Slovenia	Standard shipping	€15.00	14-20 days	> €100
Estonia	Standard shipping	€25.00	14-20 days	> €100
Finland	Standard shipping	€9.90	5-7 days	> €100
France	Standard shipping	€9.90	4-6 days	> €100
France	Express Shipping	€20.00	2-3 days
Greece	Standard shipping	€25.00	14-20 days	> €100
Hungary	Standard shipping	€9.90	14-20 days	> €100
Ireland	Standard shipping	€9.90	14-20 days	> €100
Italy	Standard shipping	€6.50	5-6 days	> €100
Isle of Man	Standard shipping	£5.90	6-8 days	> £100
Japan	Standard shipping	€25.00	5-6 days	> €100
Latvia	Standard shipping	€25.00	14-20 days	> €100
Lithuania	Standard shipping	€25.00	14-20 days	> €100
Luxembourg	Standard shipping	€9.90	4-6 days	> €100
Luxembourg	Express Shipping	€20.00	2-3 days
Malta	Standard shipping	€25.00	14-20 days	> €100
Monaco	Standard shipping	€9.90	4-6 days	> €100
Monaco	Express Shipping	€20.00	2-3 days
Norway	Standard shipping	130 NOK	4-6 days
New Zealand	Standard shipping	$53 NZD	7-10 days
Netherlands	Standard shipping	€9.90	3-4 days	> €100
Poland	Standard shipping	35 PLN	4-6 days	> 450 PLN
Poland	Express Shipping	125 PLN	2-3 days
Portugal	Standard shipping	€25.00	5-6 days	> €100
Czechia	Standard shipping	€9.90	4-6 days	> €100
Romania	Standard shipping	€25.00	14-20 days	> €100
Sweden	Standard shipping	€15.00	5-6 days	> €100
Sweden	Express Shipping	€25.00	1-3 days
Switzerland	Standard shipping	7,00 CHF	7-10 days	>125 CHF
Taiwan	Standard shipping	€25.00	7-10 days	> €100
Turkey	Standard shipping	€25.00	14-20 days	> €100

*Our pick up hours at the Madrid store are Monday through Thursday from 10am - 5pm.

(1) We Are Knitters is not responsible for any additional taxes or customs fees. (See more below, under “Extra-EU shipments”) (2) Transit time: transport time on business days. Depending on the time you place your order, shipping time can be 24h more due to the preparation time at the warehouse. (See “Delivery time”) (3) We do not send any packages to PO Boxes in Australia.

Delivery time

We know that you’d like to get your package as soon as possible, this is why we work hard for you to get your package as soon as possible and in the best possible way.

Orders placed before 11AM (Spanish time, CEST) will be prepared and shipped the same day, while orders placed after 11AM (Spanish time, CEST) will be prepared and shipped the next business day, this would be 24h more.

After making the payment you will receive an order confirmation via email. Within 24 working hours after your order, you will be emailed a second confirmation from the carrier with the information about the shipment and tracking.

We do our best in order to deliver the packages within the limits of the time set, nonetheless we cannot be held responsible for delays due to third parties or in cases of force majeur.

For international deliveries the delivery will be within 2 and maximum 6 business days according to the country. Please, take a look at the country list to know your shipping conditions.

Should you not find your country in the list, contact us : Help Center
We will let you know if there is any possible way to ship to your country.

Minimum order

There is no minimum order amount for any of the countries we ship to (see country list).

Extra-EU shipments

If your order will be shipped to a country outside of the European Union, it is possible that additional charges, import duties, taxes or customs fees may apply due to local and/or customs laws. We ship your package via the Incoterm DAP (“delivered at place”), that is, we send your package to the place of delivery, but don’t assume any additional costs previously described.

The person that will receive the package will assume all applicable duties and taxes and will be responsible for the payment of the same (even if the package is rejected). If you want to send a package to someone who lives outside of the European Union, please make sure they know there may be additional charges for which they will be responsible.

Furthermore, it is possible that your delivery may be delayed due to customs issues.

Place of delivery

The order will be delivered to the given address. If at the moment of the delivery there is nobody to receive it or no one can sign the delivery, the package will be delivered at the nearest Parcel Shop.

They are local shops and near to the orders’ address, where you can pick up the package with your ID card during working hours.
The transport company will let you know of the failed delivery and how to proceed to pick up your package.

For the delivery to be effective and without problems, please indicate the address as detailed as possible and leave us a phone number to be able to contact you.

International deliveries: the order will be shipped to the given address. If at the first try the addressee is away, in most of the cases (depending on the casuistry) the package will be left at a Parcel Shop, notifying the addressee, for him to pick it up.

Returns

If you are not 100% happy with your purchase, you can always return the items during the legal period of time established by law. You can see all the info on the section “Returns”.

Public holidays

Non-working days at our warehouse. On these days no orders will be prepared at our warehouse, so there will be a delay of one day. We are sorry for any inconvenience.